All returns must be pre-authorized by animalEO® and Crow River Animal Hospital. Please include a copy of the original invoice with any return. E-mail us at [email protected] to obtain a return authorization.
Any products that were received from animalEO® in a damaged or defective state must be reported within 10 days of receipt. animalEO® will replace a product that was received damaged or defective and reported within 10 days with an exact product replacement only. Damaged products may be requested to be returned to animalEO® and Crow River Animal Hospital – and in these cases animalEO® will issue a pre-paid shipping label for you to return the well-packaged items via the United States Postal Service Priority Mail in a small flat rate box. In the case of International (Canadian) orders, animalEO® reserves the right to refund defective, damaged, or incorrect shipments - in place of a replacement shipment.
Items in new, un-used, and un-opened condition may be returned to animalEO® and Crow River Animal Hospital within 30 days of purchase for a refund. Sample sizes are not available for return. This refund will be issued through the original payment source, minus a 10% re-stocking fee. No refunds will be issued for any outdated, used, opened, or damaged items (except for items that were received damaged and reported within 10 days of receipt). No refunds will be issued for shipping charges, and you will be responsible for all shipping charges to return the item(s) in good condition. We suggest using United States Postal Service Priority Mail so that packages can be tracked and insured. animalEO® is not responsible for any returns that are lost or damaged during return, and all items must be received in new condition.
animalEO® does not offer product guarantees at this time. Due to the nature of the issues that animals face, the possibility of inaccurate or deficient diagnosis, and to the individuality of each animal - it is impossible to guarantee the results you may see. As a small business, we appreciate your understanding in this matter!